Digidodomenu

Last updated: 20 October 2026

Renewal, Cancellation and Refunds

Here we explain in plain language how yearly prepaid plans start, how they are renewed and what happens if you change your mind. These terms form part of the Terms of Service.

This is an English translation provided for convenience. If there is any difference between the English and Turkish versions, the Turkish version prevails.

12 monthsPlan term
No auto-renewalWe remind you 30 days before
14 daysFull refund if setup hasn’t started
15 + 90 daysGrace period and data storage

1. Plan term

Plans last 12 months. The term starts on the date of payment; the start and end dates are shown on the invoice and in the business panel (Overview → Your plan).

2. Renewal

  • Plans do not renew automatically, and no payment is taken without your knowledge.
  • We send a reminder by email or WhatsApp 30 days before the end date; a renewal notice also appears in the business panel.
  • A renewal payment extends your plan by 12 months. If you renew before the end date, the new term starts from your current end date, so you don’t lose any remaining days.
  • The current plan price on the renewal date applies. If the price has changed, we say so in the reminder.
  • You can change plans at renewal. If you upgrade during a term, a fee difference is charged for the remaining period.

3. Cancellation and refunds

  • If you cancel in writing within 14 days of payment and before our team starts setup, translation or a photo shoot, we refund the full amount you paid. On the Digital plan, this right applies as long as your menu has not been published.
  • After this period, or once work has started, the yearly fee is not refunded; your plan stays active until the end of the term.
  • If we cannot provide the service for a long period for reasons attributable to Digidodo, we refund in proportion to the period the service could not be used.
  • Refunds are made within 14 days of your cancellation notice, using the original payment method, together with a corrected invoice.

You can send your cancellation notice in writing to dodo@digidodo.net or to our WhatsApp line at +90 850 302 45 78.

4. Your menu and data when the term ends

  1. 15-day grace period: for 15 days after the end date your menu stays live and you can use your panel.
  2. Taken offline: if you haven’t renewed by the end of the grace period, your menu is taken offline; the QR code and menu link no longer show the menu.
  3. 90 days of storage: your menu, photos and settings are stored for 90 days. If you renew during this time, everything comes back with the same QR code. If you wish, we will send you your item, category and price data as an Excel file.
  4. Deletion: at the end of the 90 days your menu data is deleted. Invoice and accounting records continue to be kept for the period required by law.

5. Questions

For questions about your plan, renewal date or refund right, write to dodo@digidodo.net or call us on +90 850 302 45 78.